In recent years, healthcare and medical facilities have faced a changing landscape on a number of planes. Three areas that continue to be a primary concern for healthcare administrators are enhancing the patient experience, preventing infection and cost management.
Due to the interconnected nature of our modern experience through the internet and social media, each patient’s experience is subject to potentially immediate feedback and visible conversations between companies and the individuals for whom they provide care. Factors such as the Affordable Care Act and the CAHPS surveys have led to more discerning patients and measured satisfaction across the nation.
With access to opinions on care at each patient’s fingertips, facilities have responded by focusing on the entire patient experience from start to finish. To better compete in the modern healthcare market, providers have taken a more holistic approach to the experiences they provide. The intent can be seen not only in the growth of patient experience roles but the increased engagement of the patient and family with facilities.
Healthcare acquired infections and patient safety have, and will continue to be, a major focus for all providers. Recently, Ronald M. Wyatt, MD, MHA, became the first ever Patient Security Officer of The Joint Commission, his stated purpose to “focus on health care quality and patient safety at both the organizational level -- including patients, practitioners, staff and leadership -- and the health-care system level.” This only signifies how seriously the industry as a whole is dedicated to reducing patient harm.
Now, more than ever, facilities are seeking to spend their resources as efficiently as possible. Consolidation has proliferated at virtually every level of the industry as providers have sought to streamline their services.
Our team at ImageFIRST Houston has helped the healthcare providers in our area adapt to these shifts. By providing laundering services as well as gowns, linens, medical scrubs in Houston, TX, and medical uniforms in Houston, TX, we’ve helped to increase infection prevention, help manage costs with inventory control for facilities and provide a more comfortable patient experience through our Comfort Care line of gowns. Through our commitments of AssuranceFIRST, ComfortFIRST and ValueFIRST, we’ve given providers a useful way to help navigate through the ever-changing healthcare environment.
Find out more about AssuranceFIRST, ComfortFIRST and ValueFIRST on our website at http://houston.imagefirst.com.