This month, we wanted to talk about the Patient Experience Report recently released by the Beryl Institute, because the report includes several important insights into the on-going changes and developments in the healthcare industry. For example, the report notes that the use of patient, family and advisory committees has increased from 32% to 55%, between 2013 and 2015, in US hospitals. That’s an enormous increase for such a short period of time, and it goes hand-in-hand with the report’s other findings, like the fact that the use of bedside surveys and feedback in US hospitals has also gone up from 42% to 49% between 2013 and 2015. Add to these the statistic that the use of patient, family and focus groups for interviews in US hospitals has gone up from 29% to 37%, and you have a very clear idea of the direction that the industry is going in: improving the patient experience.
The importance of the patient experience hasn’t just been reflected in statistics, it’s also increasingly been one of the leading topics of conversation in conferences and other industry discussions. According to the Beryl Institute, the top priorities in improving the patient experience are HCAHPS, Rounding, Communication, Patient Engagement, Service Excellence and Employee Engagement. We at ImageFIRST Houston are dedicated to the patient experience to an extent where it is actually in our customer promise of being a cost-effective solution for greater patient satisfaction. That’s why we’ve also come up with multiple ways in which we can help healthcare providers with their efforts to improve the patients’ perception of their facilities.
For example, our Comfort Care Line of Premium Patient Gowns was specifically designed with the patient experience in mind. It features luxurious robes that are made out of a comfortable fabric that makes their wearer feel cozy. In fact, we have so much confidence in our products’ ability to improve the patient experience, that we have launched The Plush Promise, which guarantees that if switching to our Comfort Care products doesn’t improve the patients’ perception of your facility by at least 50%, we will give you one month of free service.
Whether you’re looking for patient gowns, linen or medical scrubs in Houston, TX, if you want outstanding quality and service we welcome you to contact us for more information!