At ImageFIRST, we’re all about going above and beyond what’s expected of us. Of course, we’re going to do our best when it comes to medical linen and laundry healthcare services, including providing medical scrub uniforms in Houston, TX, but did you know that we also do more than that for our customers and associates?
When a healthcare facility signs up for our services, they receive more than just regular linen deliveries. Our clients will be given a dedicated representative -- their Customer Advocate (CA). As expected of them, the CA will deliver clean linens on time and on a regular basis, just as any other linen rental and laundry provider would do. However, Customer Advocates also stock shelves and help manage inventory on an ongoing basis.
The fact that CAs help out with inventory management is just one reason that they’re more than a delivery driver and more of a team member and partner for our customers. Over the past few months, we’ve seen our Customer Advocates provide a greater impact on customers through their care and dedication. Here are a couple of examples:
- David, Customer Advocate from San Antonio - David knew from the previous week’s delivery that the facility was a little busier than usual. So, he took action. He brought extra blankets on his truck as a precaution, and it turns out that the facility really needed them. Everyone was happy David proactively brought the extra blankets.
- Mike, Customer Advocate from Chicago - When Mike was out for delivery, he noticed a young girl in her early teens who was about to be prepped for an IV for an MRI. He learned that she and her mother had only been in the country for three months and neither of them spoke English. He wanted to comfort her, so he gave her a stuffed animal. The girl was greatly comforted by Mike’s kindness.
Those are just a couple of examples of the care that our Customer Advocates provide to our customers. If you’d like to learn more about how we go above and beyond for our customers, or if you’d like to learn more about the scrub uniforms that we provide in Houston, TX, contact us at 1-800-932-7472.